RETURNS

If you are not completely satisfied with your purchase, we will gladly issue a refund within 30 days of the date of shipment. We offer return and exchange items, however please note the Buyers are required to cover shipping costs in both case – exchange and return.

Credit will be issued for the original purchase amount, excluding the shipping and handling fee. We will refund the value of returned product but if the final amount for the order is less than 500 USD we have to reduce value of return for 65,07 USD.

In order to return the order, please send an email to shop@pocaandpoca.com or call +48 533 186 706.

We will not be able to refund any customs charges and shipping charges that were paid on the returned item.

In case of orders for products in XXL size or specially personalized on demand (matching circuits, shortening, lenghtening and customized labels) we do not accept the returns. However, products of this kind may be replaced for item in another size.

Therefore we kindly ask for considered and thoughtful purchase. Please note that items must be returned new with all labeling attached. We are unable to accept merchandise which is not comply with our return policies.

RETURNS OF THE SHOES

Please note that shoe returns must be sent back within 30 days of the date of shipment. Shoes that show any sign of wear will not be accepted. The shoes must be returned in the original conditions, packaging and with the original tags.

WHERE TO SEND:

For returns & exchanges please send the item in its original condition and a copy of your invoice via insured and pre-paid mail to the address below:

POCA & POCA Boutique
Galeries Lafayette, The Dubai Mall
Dubai, United Arab Emirates
contact person: Aleksandra Szarmach / Brand Manager UAE
phone: +971 50 871 9309 / Dubai

EXCHANGES

If you are not completely satisfied with your purchase, we will gladly issue a refund within 30 days of the date of shipment. We offer return and exchange items, however please note the Buyers are required to cover shipping costs in both case – exchange and return.

Credit will be issued for the original purchase amount, excluding the shipping and handling fee. We will refund the value of returned product but if the final amount for the order is less than 500 USD we have to reduce value of return for 65,07 USD.

In order to return the order, please send an email to shop@pocaandpoca.com or call +48 533 186 706.

We will not be able to refund any customs charges and shipping charges that were paid on the returned item.

In case of orders for products in XXL size or specially personalized on demand (matching circuits, shortening, lenghtening and customized labels) we do not accept the returns. However, products of this kind may be replaced for item in another size.

Therefore we kindly ask for considered and thoughtful purchase. Please note that items must be returned new with all labeling attached. We are unable to accept merchandise which is not comply with our return policy.