1. Multiple shipments may result in multiple postings to the cardholder’s monthly statement Returns and exchanges are made at the expense of the Buyer.
2. Returns and exchanges are made at the expense of the Buyer.
3. Buyer shall bear the costs of taxes and duties occurring in the country of delivery.
4. Returns and exchanges are accepted only within 30 days from the date of delivery.
Packages are generally dispatched within 4-7 days after receipt of payment and are shipped via UPS. The delivery time takes 3-7 of working days (as per European standards).
Items are delivered to the doorstep. As soon as the package is dispatched, we provide a link to track the package on-line. The link will be sent to the given e-mail address in the order.
Our Customers can also pick up ordered items directly at our boutique in Galleries Lafayette in Dubai Mall and it is free of charge. The implementation of request for personal collection in our store depends of quantity and availability of ordered products and will take no more than 7 working day. When your order will be already for you, our team will invite you.
The shipping costs will be given at the final step in your order process. Please refer to the table below to find out the time for delivery.
For the shipment to all the countries (except UAE) the order may be a subject to import duties and taxes, which are levied once the package reaches the country of destination. POCA & POCA does not collect duties and taxes and cannot predict what that particular charges may occur as it differs from country to country. If these additional charges are not incurred, they must be rendered in order for the package to clear customs. Upon arrival in the country of destination, the buyer will be contacted by your local customs bureau to advice of the customs cost. For more information regarding country of destination's custom policy, please contact the local customs office at the country of destination. Deliveries in UAE are shipped via UPS and are free of custom duty.
All the items are insured against theft and damages during the time of transit. Once the item is delivered to the buyer, the responsibility lies with the buyer.